Question 1

What is a dispute?

Accepted Answer

If you believe any information reported on your background report is incomplete or inaccurate, you may file a dispute free of charge.  Safer Places strives to complete the dispute process, also known as a reinvestigation, as soon as possible, but could take up to 30 days, depending on the nature, scope and source of the information being disputed.

Question 2

How do I dispute information found on my background report?

Accepted Answer

You have several ways to dispute information on your background check report:
 
Phone: By calling Safer Places at 508-947-0600
 
Email: By emailing your request to info@saferpalcesinc.com
 
Online:  You may enter your dispute on the form below
 
Fax: By faxing a dispute letter to 508-947-0699
 
Mail: By mailing your dispute letter to:
Safer Places, Inc.
Dispute Department
10 Main Street
Lakeville, MA 02347

Question 3

How does the dispute process work?

Accepted Answer

Safer Places will notify the requestor of your background report that you have initiated a dispute regarding information found in the report. Upon completion, Safer Places will notify you and the company who requested the background check of the reinvestigation results.

Question 4

How can I block adverse items in my report resulting from being a victim of human trafficking?

Accepted Answer

Instructions for submitting a request to block adverse items resulting from Human Trafficking

We will need for you to provide: 
1.    “Appropriate proof of identity” as part of your submission to us to request a block of adverse items of information that resulted from trafficking. Please provide as much information as possible!
·         First, Middle, Last Name
·         Any other or previously used names, 
·         Current and/or recent full address (street number and name, apt. no., city, state, and zip code), 
·         SSN
·         DOB

Additional proof of identity if needed. Copies of government-issued identification documents, utility bills, and/or other methods of authentication of a person's identity,

2.    Trafficking Documentation. This is:
a.    Victim Determination Information
i.    Victim determination is generally defined as documentation of a determination that a consumer is a victim of trafficking, made by either:
•  a Federal, State, or Tribal governmental entity, 
•  a court of competent jurisdiction, which includes certain documents filed in court;
•  a non-governmental organization or human trafficking task force, including victim service providers affiliated with these entities, authorized by a Federal, State, or Tribal government entity; or 
•  a self-attestation by a consumer who identifies as a victim of trafficking that is signed or certified by a Federal, State, or Tribal government entity, court of competent jurisdiction, or an authorized representative of these entities.

b.    Identified adverse items of information. This is generally documents that identify items of adverse information that should not be furnished by us because the items resulted from a severe form of trafficking in persons or sex trafficking. An “adverse item of information” could include records containing derogatory information, such as payment delinquencies or defaults, records of coerced debt, records of criminal arrests and convictions, and records of evictions or non-payment of rent.

c.    A preferred means of written communication with you. This can be a mailing address or email address.

Please mail the above information to either of these mailing addresses:

Attn: Human Trafficking Compliance
Safer Places, Inc.
10 Main Street, Suite A
Lakeville, MA 02347

Safer Places, Inc.
10 Main Street, 2nd Floor
Lakeville, MA  02347

You may also submit information via fax to: 508-947-0699

You may also complete the Dispute form below.  In the section for describing your dispute, enter “Human Trafficking” along with how we may contact you (phone, email, etc.)

If you have questions regarding what to provide, please call us toll-free at 877-962-0600

An overview of the Human Trafficking Regulation can be found here: https://files.consumerfinance.gov/f/documents/cfpb_fcra-trafficking_fast-facts.pdf

Need to dispute information on your background check?

Review the Dispute FAQs and fill out the form below

Frequently asked questions

What is a dispute?

How do I dispute information found on my background report?

How does the dispute process work?

How can I block adverse items in my report resulting from being a victim of human trafficking?

File A Dispute Form